Live butterflies are shipped overnight to arrive the day before your event. All other products, including caterpillars on instant diet, are shipped overnight, 2nd day delivery or Priority Mail, per customer request. Shipping cost is determined by the carrier selected and calculated at the time the order is placed.
We guarantee all butterflies in your order will arrive alive, and often we include an extra butterfly or two in the unlikely event that a butterfly expires during shipment. You must arrange for someone to physically receive the package upon delivery or our guarantee is void. If your butterflies do not arrive alive we will replace them or give you a refund. You must contact us before 5 p.m. the day of arrival if there are any problems. We reserve the right to require pictures or a return of deceased butterflies prior to any refund or replacement.